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FAQ
If you have any questions about your delivery, please visit
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"Will is a true professional and master of his craft."
Alex Tachov, Founder, Poise
Delivery to the mailbox
Size permitting, your parcel is delivered directly to your letterbox. A photo is taken by our delivery drivers to secure delivery of your parcel, and a notification confirming delivery is sent to you by e-mail and/or SMS.
Delivery to a Welcoeur
When your parcel cannot be deposited in a letterbox and you are absent, we drop it off at a Welcoeur . Welco | The relay point reinvented for private customers
How do I track my package?
Once your parcel has been picked up by ColiColi, you can track it at any time via our portal.
To do so, enter your parcel number. You can find your parcel number by e-mail or SMS sent by ColiColi or your retailer.
Your parcel number, e.g. CC101000198*****, consists of 14 digits. Track my parcel
Hand delivery
If the size of your parcel does not allow us to drop it off in a letterbox, it will be delivered to you in person if you are at home.
A notification confirming delivery is sent to you by e-mail and/or SMS.
Bulky letterbox delivery, when the dimensions and/or weight of your parcel do not allow for letterbox delivery, your parcel can be delivered in a bulky letterbox, if your building has one and if it is accessible to delivery personnel.
How can I facilitate the delivery of my packages?
When you place your order, please enter your cell phone number and e-mail address. We will then be able to notify you by e-mail and/or SMS of the delivery date of your parcel.
When is the delivery service available?
We deliver your parcels 7 days a week, including public holidays.
Opening hours
Our customer service is open from Monday to Saturday, 9am to 6pm.
For all other questions/information
You can get answers to all your most frequently asked questions from our Customer Service department via our FAQ page, after-sales service form or by telephone on 09 78 47 31 27
(Monday to Friday, 9am to 7pm) and via our Chatbox at the foot of our website.
How long does it take to get a response to a case opened with our customer service?
The response time for a file opened with the customer service is 24 hours.
My package is late
Colicoli must carry out checks to identify the cause of the delay. You can contact us via our chat, our website:
Contact us
I would like to receive a proof of delivery
To obtain the proof of delivery of your parcel, we invite you to approach our customer service to obtain the proof of delivery of your parcel... Contact our customer service
How long can my package stay in your warehouse?
Your package will remain in our warehouse for a period of 14 working days after the second delivery attempt, without any response from you, your package will be returned directly to the sender.
My package is declared delivered when I have not received it
ColiColi delivers to your letterbox, to your janitor, to a third party or to a bulky letterbox.if after checking you still haven't received your parcel, you can contact us via our chat, website, or by phone on 09 78 47 31 27.
My package arrived damaged
Please contact the sender of your parcel to establish a report.
You ask me for more information about the delivery
The delivery person needs additional information to access your address. Please check your address and contact us in case of error.
Via website or by telephone on 09 78 47 31 27
Am I compensated if my package is lost?
A package was sent to you but you never received it? What recourse do you have? An investigation is carried out to determine the responsibility resulting from a certificate so that you can refer to your sender.
Am I compensated in case of damage? What should I do if my package is damaged ?
If your parcel is damaged, we invite you to contact your sender to report the damage.
Am I compensated for late delivery?
If the parcel has not been delivered on time, please contact the sender.
Ready to deliver with ColiColi?
